Returns & Refunds

We want you to love what arrives.

Because most Tired Camel Co. items are made to order, we generally cannot accept returns or exchanges for ordering the wrong size, color, or simply changing your mind. Please review the product details and size guide before ordering.

Damaged, defective, or incorrect items

If your order arrives damaged, misprinted, defective, or incorrect, contact us within 30 days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue. If approved, we’ll arrange an appropriate replacement or refund.

Lost packages

If tracking shows a delivery problem or your package appears lost, contact us promptly so we can investigate with the carrier and fulfillment partner.

Cancellations

Orders enter production quickly. Contact us immediately if you need to cancel or change an order; changes are not guaranteed once production has begun.

Nothing in this policy limits any rights you may have under applicable law.